"Refund Policy"

Effective Date: 01-Jan-2024

At Quality Leaps, we are committed to providing high-quality digital services, including website development and mobile app development. We understand that circumstances may arise where you may need to cancel a project or request a refund. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds for our services.

1. Project Cancellation

a. Cancellation by the Client

If you wish to cancel a project after it has commenced, you must notify us in writing as soon as possible. The following terms will apply:

• Cancellation Before Project Commencement: If you cancel the project before we begin work, you may be eligible for a full refund, less any non-refundable deposits or fees as specified in the project agreement.
• Cancellation After Project Commencement: If you cancel the project after work has begun, you will be responsible for payment for the work completed up to the cancellation date. This may include any milestones reached, hours worked, and resources allocated. Any remaining balance after these deductions may be refunded to you, at our discretion.

b. Cancellation by Quality Leaps

We reserve the right to cancel a project at any time if there are unforeseen circumstances that prevent us from completing the project or if the client breaches the terms of the project agreement. In such cases, we will provide a refund for any work not completed, less any non-refundable deposits or fees.

2. Refund Policy

a. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Project Cancellation: As outlined in Section 1, you may be eligible for a refund if the project is canceled before or after commencement, depending on the stage of work completed.
• Failure to Deliver: If we are unable to deliver the agreed-upon services due to reasons within our control, you may request a refund for the portion of the project that was not delivered.

b. Non-Refundable Deposits

Certain projects may require a non-refundable deposit to secure our services. This deposit covers the initial setup, consultation, and administrative costs and will not be refunded if the project is canceled.

c. Partial Refunds

In some cases, a partial refund may be offered based on the work completed and the resources used. The amount of the refund will be determined by the scope of work completed up to the point of cancellation.

3. Refund Process

If you are eligible for a refund, the following process will apply:

• Refund Request: Submit a refund request in writing to our support team at [email protected]. Please include the project details, the reason for the refund request, and any supporting documentation.
• Review Process: We will review your request and determine your eligibility for a refund. This process may take up to [X] business days.
• Refund Issuance: If approved, refunds will be issued to the original payment method within [X] business days. Please note that processing times may vary depending on your payment provider.

4. Dispute Resolution

If there is a dispute regarding a cancellation or refund, we encourage you to contact us directly to resolve the matter. We will make every effort to reach a fair and amicable resolution. If a resolution cannot be reached, the dispute may be escalated to legal proceedings as outlined in our Terms and Conditions.

5. Changes to This Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.

6. Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us:

Quality Leaps
Email: [email protected]
Phone: +91-9878211123